Projects
Up one levelThis tab is the temporary home of documents related to the Enterprise Help Desk Project, also known as "Coho". The project was initiated during a breakout session with a small community of interest on last October at GOSCON 2005 in Portland, Oregon. The community is forming and the project is in the initiation phase, with a formal project plan under development as of Feb 3, 2006. A formal project web site for this "Community Source" project is under development now. The prelimary documents provided here serve as basic overviews for the project. If your organization is interested in joining the project, please contact Deborah Bryant, OSU Open Source Lab, at 503.737.6614 or email her at deborah.bryant@oregonstate.edu .
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Executive Summary
- This one page brief provides a project description.
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Open Source Help Desk History: Generation One
- This document describes the current Open Source help desk application which was developed by, and is currently in production at Oregon State University. The Enterprise Help Desk Project plan will include a migration strategy from the current Coho application to the Next Generation Coho application.
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Project Summary
- This three page document provides additional high-level detail on the Enterprise Help Desk Project.
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Project Role Descriptions
- This document describes the Board of Advisors, Functional Committe, Technical Commitee, Project Manager, Developers, and Business Analysts. Along with further describing the project structure, it is intended to assist project members in determining which individuals might be most appropriate to represent or participate from within their respective organizations.
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March Project Update
- Coho status and news is provided in this March 2nd, 2006 project update.
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What's in a Name?
- Where did the Help Desk Project get its name? We're often asked what "COHO" stands for. It's actually not an acronym; it's a beautiful species of salmon known elsewhere as Silver Salmon, but called Coho in the Pacific Northwest.
